Destination Pet logo

Destination Pet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $11.00 - $13.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health benefits
mental health benefits
telehealth benefits
Competitive hourly pay plus Tips
Inclusive and diverse workplace culture
opportunities for growth
Reasonable accommodations for applicants with disabilities

Job Description

Destination Pet is a leading pet care company dedicated to enhancing the lives of pet families through a united, innovative approach called One Pack. Since its inception in 2016, Destination Pet has revolutionized the pet industry by providing a full range of services including daycare, boarding, grooming, training, and veterinary care across multiple locations coast to coast. They are known for creating a connected network of trustworthy partners and passionate professionals who work tirelessly to innovate and elevate the standard of pet care. The company culture is deeply rooted in love for pets and people alike, aiming to make every... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience preferred
  • Ability to stand for extended periods
  • Ability to lift up to 40 lbs
  • Availability to work evenings, weekends, and holidays
  • Comfortable working around pet hair, cleaning supplies, and occasional pet accidents
  • Strong multitasking ability
  • Excellent verbal and written communication skills

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Solid communication skills in person, phone, and email
  • Comfort with multi-line phones and computer systems
  • Ability to maintain professionalism under pressure
  • Strong problem-solving skills
  • Passion for pets and people

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures with care
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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