Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.64 - $21.77
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
competitive pay
Background check
Drug screening
Paid Time Off
Flexible Schedule
Job Description
The Ohio State University (OSU) is a prestigious public research university located in Columbus, Ohio, renowned for its commitment to academic excellence, research innovation, and community engagement. OSU also operates an airport facility, known as the OSU Airport, which serves as a fixed base operation (FBO) providing a wide array of aviation-related services to private, corporate, and transient aircraft. The airport plays a critical role in aviation education through the Knowlton Executive Terminal and offers various extracurricular activities and community events that foster engagement among aviation professionals and enthusiasts.
This particular role is based within the Engineering departme... Show More
This particular role is based within the Engineering departme... Show More
Job Requirements
- Per Classified Civil Service specifications or equivalent education/experience
- One year of experience in customer service or communications
- Experience using computers and Microsoft Office Suite
- Ability to multi-task and work in a high-volume environment
- Availability to work Fridays, Saturdays, and Sundays from 2 pm to 10 pm
- Willingness to work weekends, evenings, and holidays
- Successful completion of background check
- Potential drug screen or physical post-offer
Job Qualifications
- One year of experience in customer service or communications
- Demonstrated experience using computers, file management, and document preparation
- Proficiency with Microsoft Office Suite
- Ability to multi-task
- Ability to perform in a high-volume environment
- Prior knowledge of aviation preferred
Job Duties
- Serve as first point of contact for customers at OSU Airport
- Prepare the full service fixed base operation for opening and/or closing
- Greet customers over phone or in person and answer questions about aviation program and FBO services
- Use two-way radio to dispatch customer requests to line service staff
- Refer customer service issues to higher authority for resolution
- Perform manual tasks related to retail services
- Provide clerical assistance with operations car rental services
- Maintain accurate and complete records of services and phone logs
- Register transient aircraft and pilots upon arrival and update electronic schedule board
- Communicate with private and corporate flight crews to meet customer demands
- Oversee scheduling, coordinating, and billing of Knowlton Flight Center meeting rooms
- Act as lead worker over student employees and assist with task assignments and instructions
- Perform other administrative tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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