Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $20.00
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Life insurance
Opportunities for advancement
Paid Time Off
Vision Insurance
Job Description
Charlie Clark Auto Group (AMARU) is a well-established automotive dealership group deeply rooted in family values, community commitment, and faith. Guided by the legacy of Charles and Dorothy Clark and inspired by leaders like Maricruz Aurora Aguirre, AMARU embraces love as the cornerstone of its culture and business approach. This dedication to trust, respect, and care extends not only internally among employees but also externally toward customers and the broader community. The dealership prides itself on providing an exceptional customer experience, fostering a positive and inclusive work environment, and offering opportunities for growth and development to its team members.
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Job Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Bilingual in Spanish
- Strong communication and interpersonal skills
- Comfortable with computers, scheduling software, and multitasking
- Prior experience in customer service
- Prior experience in the auto industry is a plus
Job Qualifications
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Bilingual in Spanish
- Strong communication and interpersonal skills
- Comfortable with computers, scheduling software, and multitasking
- Prior experience in customer service
- Prior experience in the auto industry (a plus)
Job Duties
- Greet every customer in a friendly, professional manner upon arrival at the dealership
- Ensure all guests feel welcomed and attended to immediately
- Maintain a positive and helpful presence in the service area
- Schedule shuttle drop-offs and pick-ups for service customers
- Maintain an accurate shuttle list and follow up with customers waiting for shuttle service
- Communicate with shuttle drivers to ensure efficient and timely transport
- Provide hourly updates to customers waiting for their vehicles in the service department
- Inform customers of any delays, status changes, or estimated wait times
- Follow up regularly until the customer's vehicle is ready for pickup
- Follow up with service advisors and monitor the car wash times and communicate estimated completion times to customers
- Collaborate with wash and service teams to streamline delivery readiness
- Identify customers without an assigned sales representative (orphan customers)
- Promptly assign and introduce them to an available salesperson
- Share relevant customer information with the sales team to ensure a smooth transition and support the sales process
- Maintain open communication between service, sales, porters, and shuttle teams
- Proactively manage customer needs and ensure all team members are informed
- Represent the dealership's customer service standards at all times
- Assists in keeping manuals, wheel locks, and keys in order
- Completes delivery process after a sale
- Follows up with customers over the phone for plates and registration
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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