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United FP

Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.75 - $23.00
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Work Schedule

Standard Hours
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Benefits

Dollars for Scholars Program
Employee Appreciation Program
Free membership for self and one family member or friend
Team Member Support Team
Health Insurance
Dental Insurance
Vision Insurance
critical illness insurance
Short term disability insurance
accident insurance
voluntary life insurance
Pet insurance
HSA

Job Description

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations across all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. Known for cultivating a Judgement Free Zone®, Planet Fitness is committed to providing an affordable, high-quality fitness experience to a diverse membership base. With a strong emphasis on customer service, inclusivity, and community, Planet Fitness has become a leading brand in the health and wellness industry, appealing to fitness enthusiasts of all levels. This dynamic and expanding company... Show More

Job Requirements

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency
  • Ability to stand and walk at least 75 percent of the shift
  • Ability to talk in person or on the phone at least 75 percent of the shift
  • Must be able to lift up to 50 lbs less than 30 percent of the time

Job Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency
  • Ability to communicate questions, concerns or issues to a supervisor in a timely manner
  • Ability to stand and walk at least 75 percent of the shift
  • Ability to talk in person or on the phone at least 75 percent of the shift

Job Duties

  • Greet/meet potential members providing a great customer experience
  • Handle front desk related tasks including answering phone calls in a polite and friendly manner and taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
  • Help maintain the neatness/cleanliness of the club

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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