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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation Time
Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
Job Description
Modern Aviation is a distinguished private equity-backed platform company founded in 2018 that specializes in the fixed-base operator (FBO) sector, providing exceptional services to the aviation community. As a rapidly expanding company, Modern Aviation focuses on acquiring promising FBO locations and enhancing their profitability through strategic investments, operational efficiencies, and commercial improvements. Supported by substantial committed capital from its sponsors, the company aims for continual growth and excellence across all its service points, emphasizing a commitment to quality and customer satisfaction.
Within the aviation industry, FBOs play a critical role in delivering ground services such as fueling, hangar space,... Show More
Within the aviation industry, FBOs play a critical role in delivering ground services such as fueling, hangar space,... Show More
Job Requirements
- Must be at least 18 years of age
- Available to work any shift
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
- Valid driver’s license
Job Qualifications
- Previous customer service experience preferred
- Basic knowledge of various aircraft types and servicing a plus
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
- Valid driver’s license
Job Duties
- Deliver proactive, personalized service to private and corporate aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in database, as necessary
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues, as necessary
- Assists passengers and flight crews with professional Seven Star Service, always offering additional services and exceeding customer expectations
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
- Maintain lobby appearance and keep snack and beverages stocked
- Flight tracking via online databases to ensure timely services
- Perform other duties that may be assigned, as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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