Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $16.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health benefits
mental health benefits
telehealth benefits
Competitive hourly pay
Tips
Flexible work schedule
Inclusive and diverse workplace

Job Description

Destination Pet LLC is a dynamic and rapidly growing pet care company that is revolutionizing the industry by creating a connected network of trustworthy partners dedicated to elevating the love and lives of pet families. The company operates coast to coast, offering a wide array of best-in-class services including day care, boarding, grooming, training, veterinary care, and more. Since its inception in 2016, Destination Pet has focused on providing a welcoming environment that makes pets feel at home while ensuring their human companions feel cared for and at ease. The company culture reflects a deep passion for pets and people,... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to lift 40 lbs
  • Availability to work evenings, weekends, and holidays
  • Previous customer service or retail experience preferred
  • Ability to stand, walk, and climb stairs frequently
  • Comfortable working with pets and exposure to pet hair, cleaning supplies, and accidents
  • Excellent communication skills
  • Ability to multitask and manage multiple responsibilities simultaneously

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills including phone, in-person, and email
  • Ability to multitask and handle multi-line phone systems and computer software
  • Ability to stay professional and calm under pressure
  • Problem-solving skills
  • Experience in retail or customer service environment

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Jumping in to support other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location