ASM Global logo

ASM Global

Customer Service Representative

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $17.00
clock

Work Schedule

Rotating Shifts
Weekend Shifts
diamond

Benefits

Part-time schedule
competitive hourly wage
Training and development opportunities
inclusive work environment
Opportunity to work in a premier entertainment venue
Experience in live events industry
team-oriented culture

Job Description

Legends and ASM Global have joined forces to create a powerhouse partnership in the sports, entertainment, and live events industries. This collaboration combines the vast expertise and global reach of both companies to offer end-to-end solutions that cover every aspect of venue development, event booking, revenue strategy, and hospitality services. Together, they manage and operate iconic venues, stadiums, arenas, convention centers, and theaters worldwide, ensuring world-class experiences for their clients and guests. Through their comprehensive approach, Legends and ASM Global commit to innovation, excellence, and inclusivity, driving success for their teams, partners, and audiences.

Legends specializes in leveraging data-driven stra... Show More

Job Requirements

  • High school diploma or equivalent
  • At least 18 years of age
  • One year prior customer service experience, preferably in sports/entertainment venue environment, but not required
  • Reliable, punctual, and regular in attendance with effective communications skills
  • Must have reliable transportation to and from scheduled shifts
  • Must have the ability to read, write and understand English in a working environment
  • Friendly, outgoing personality
  • Ability to take directions well and work well with co-workers and management
  • Must maintain a neat, well-groomed appearance that always conveys professionalism
  • No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
  • Must be available to work at least a good portion of events per month, including being available for events on Fridays, Saturdays, Sundays and holidays

Job Qualifications

  • High school diploma or equivalent
  • One year prior customer service experience, preferably in a sports/entertainment venue environment, but not required
  • Reliable, punctual, and regular in attendance with effective communications skills
  • Must have the ability to read, write and understand English in a working environment
  • Friendly, outgoing personality
  • Ability to take directions well and work well with co-workers and management
  • Must maintain a neat, well-groomed appearance that conveys professionalism

Job Duties

  • Greet guest as they enter with a smile and great attitude
  • Responsible for scanning tickets and ensuring all guests have a proper ticket/credential upon entry
  • Provide guests with friendly and accurate directions while in FCEC venues
  • Check tickets for guests attempting to access their section/assist them in locating their seat
  • Responsible for questions, information requests and comments
  • Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
  • Use excellent customer service skills and positive attitude when interacting with guests, vendors, and employees
  • Complete all assigned tasks within the guidelines and deadlines set by Directors, Managers and Supervisors
  • Effectively and calmly interact with challenges or emotional guests and employees
  • Ability to memorize, recollect, and quickly retrieve relevant information
  • Always follow all operating policies and procedures
  • Maintain company confidentiality
  • Other duties as assigned from time to time to achieve event success

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location