Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
401k Match
Paid Time Off
Vacation Time
Holiday pay
Paid training
Job Description
Atos is a global leader in digital services, generating an annual revenue of 12 billion euros and employing 100,000 professionals across 72 countries. The company is renowned for its comprehensive range of services, which include Consulting & Systems Integration, Managed Services & BPO, Cloud solutions, Big Data, and Cyber-security. Atos serves an extensive client base across various industries such as Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Through this diverse portfolio, Atos leverages deep technology expertise and industry knowledge to drive business transformation and innovation for its clients.
Atos is dedicated to powering ... Show More
Atos is dedicated to powering ... Show More
Job Requirements
- Must attend all training classes starting October 7th
- Must be 18 years old
- High school diploma or GED required
- Strong communication skills required
- Previous hardware or software troubleshooting experience helpful
- Previous help desk, call center, or phone support experience helpful
- One to two years of customer service work experience
- Ability to multi-task
- Ability to work in a fast-paced environment
- Reliable and punctual
- Strong technical aptitude
Job Qualifications
- High school diploma or GED
- Strong communication skills
- Previous hardware or software troubleshooting experience helpful
- Prior help desk, call center, or phone support experience helpful
- IT or Computer Science education or technical certifications a plus
- One to two years customer service work experience preferred
- Ability to multi-task
- Ability to work in a fast-paced environment
- Reliable and punctual
- Strong technical aptitude
Job Duties
- Field inbound retail client telephone calls
- Resolve customer issues through troubleshooting
- Document support calls according to procedures
- Navigate multiple screens during customer interactions
- Maintain positive and professional phone demeanor
- Multi-task and perform data entry
- Provide basic technical support without sales involvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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