Bedrosians Tile and Stone logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $21.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan

Job Description

Bedrosians is a well-established and leading independent distributor of porcelain tile and stone, with roots dating back to 1948. Originating in Central California, the company has expanded significantly over decades to operate nearly 40 branches across multiple states including California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida. With a strong national and international customer base, Bedrosians is recognized as one of the largest independent importers and distributors in the United States within the tile and stone industry. The company's longstanding history and extensive reach are supported by a commitment to quality products and exceptional customer service,... Show More

Job Requirements

  • High school degree or equivalent
  • excellent email and computer skills
  • positive attitude
  • excellent and professional phone skills
  • excellent verbal English communication skills
  • detail-oriented
  • self-motivated and proactive
  • demonstrate integrity, professionalism, and perseverance
  • possess a flexible work schedule
  • ability to lift up to 65 lbs
  • prior customer service experience is a plus
  • bi-lingual in Spanish a plus

Job Qualifications

  • High school degree or equivalent
  • excellent email and computer skills
  • positive attitude
  • excellent and professional phone skills
  • excellent verbal English communication skills
  • detail-oriented
  • self-motivated and proactive 'willing to take the extra step'
  • demonstrate integrity, professionalism, and perseverance
  • possess a flexible work schedule
  • ability to lift up to 65 lbs
  • prior customer service experience is a plus
  • bi-lingual in Spanish a plus

Job Duties

  • Work cooperatively in team environment
  • greet and assist customers with selections and follow-through on their orders
  • enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • answer phone inquiries including over the phone orders
  • assist with stock checks, pricing, freight quotes and processing orders
  • process P/O's and receivings for product lines
  • develop basic understanding of design and color
  • resolve customer service issues
  • multitask and prioritize work through effective time management
  • maintain a neat and organized workspace
  • work within the framework of the company's defined policies, procedures, goals, and directives
  • any other duties required of the position

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location