Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
401k
Job Description
Modern Aviation is a dynamic player in the fixed-based operator (FBO) sector, established in 2018 as a private equity-backed platform company. The company has rapidly expanded its footprint by acquiring multiple FBO locations, focusing on increasing operational efficiency and profitability through strategic investments and improvements. With substantial capital support from its sponsors, Modern Aviation is positioned for continued growth and industry leadership by delivering premium services to private and corporate aviation clients. This business environment fosters innovation and excellence, making Modern Aviation a preferred employer in the aviation services industry.
The role of Customer Service Representative at Modern ... Show More
The role of Customer Service Representative at Modern ... Show More
Job Requirements
- Must be 18 years of age
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
- Valid driver’s license
Job Qualifications
- Previous customer service experience preferred
- Basic knowledge of various aircraft types and servicing a plus
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Negotiation and sales skills
- Reliable multitasking skills
Job Duties
- Deliver proactive, personalized service to Private and Corporate Aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in database, as necessary
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues, as necessary
- Assist passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
- Maintain lobby appearance and keep snack and beverages stocked
- Flight tracking via online databases to ensure timely services
- Perform other duties that may be assigned, as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities
Jobs By Filter