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Enterprise Holdings

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Paid Time Off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development

Job Description

The Tooele Branch located at 516 N Main St, Tooele, UT 84074, is part of a reputable company specializing in providing exceptional rental services to its customers. This establishment prides itself on delivering high-quality and reliable vehicle rentals, paired with outstanding customer service, to meet the diverse needs of both local residents and visitors. With a strong commitment to customer satisfaction and operational excellence, the branch operates in a fast-paced environment that values professionalism, efficiency, and a customer-centric approach. The company has built a strong reputation for its focus on safety, convenience, and value, making it a preferred choice for... Show More

Job Requirements

  • High school diploma or G.E.D. required
  • Valid driver's license with no more than 2 moving violations or at-fault accidents in past 3 years
  • No drug or alcohol-related convictions on driving record in past 5 years
  • Must be authorized to work in the United States without sponsorship
  • Must be at least 18 years old

Job Qualifications

  • High school diploma or G.E.D.
  • Valid driver's license with acceptable driving record
  • Strong communication and interpersonal skills
  • Ability to provide excellent customer service
  • Basic administrative and accounting skills
  • Ability to work flexible hours including rotating Saturdays
  • Authorized to work in the United States
  • At least 18 years old

Job Duties

  • Take incoming calls for reservations, rate quotes, and general inquiries
  • Manage outgoing calls for callback management, accounts receivables, and miscellaneous calls
  • Provide high level customer service by assisting customers in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assess condition of rental vehicles upon return
  • Process returns, check-ins and exit kiosk transactions
  • Market the company and assist customers safely during pick-up and drop-off
  • Communicate rental terms, vehicle features, and other services
  • Sell optional protection products, upgrades, fuel options, and additional equipment
  • Notify management of vehicle problems and maintenance needs
  • Clean vehicle interiors and exteriors manually or using washing equipment
  • Perform administrative and basic accounting functions including research, billing support, accounts receivables, and report generation
  • Perform miscellaneous and backup job-related duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location