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Freeman Holdings Group

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Weekend Shifts
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Benefits

Matching 401K program
Paid Time Off
Medical Coverage
dental coverage
vision coverage
performance-based bonuses

Job Description

Million Air is a premier Fixed Base Operator (FBO) known for its dedication to exceptional customer service and luxury aviation services. With a strong presence in the aviation industry, Million Air prides itself on its motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," which underscores its commitment to professionalism, courtesy, and personalized service. The company operates in a fast-paced, customer-centric environment, providing a comprehensive range of services to private and corporate aviation customers, including concierge assistance, aircraft handling, and customer support. Million Air’s culture is built around finding the best and brightest talent who embody a spirit of... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • entry level position
  • ability to work evenings and weekends
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer including pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • ability to communicate effectively in person, on phone, and through radio communications
  • strong computer skills including Microsoft Office and point of sale programs
  • basic mathematical knowledge
  • ability to operate a motor vehicle with a clean driving record

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • proactive preparation for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer service expectations
  • maintain neat work area at all times including front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location