Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Paid Time Off
Employee Discounts
Flexible Schedule
Tips

Job Description

Destination Pet LLC is a pioneering company in the pet care industry known for creating a community-focused environment that revolutionizes the way pets and their families receive care. Since its founding in 2016, Destination Pet has expanded from a local provider into a coast-to-coast network offering a comprehensive range of services including day care, boarding, grooming, training, veterinary services, and more. The company prides itself on its pet-obsessed professionals who form a connected care network made up of trustworthy partners committed to delivering creative innovation and exceptional service every day. Destination Pet is dedicated to elevating the love and lives... Show More

Job Requirements

  • High school diploma or equivalent
  • ability to lift 40 lbs
  • availability on evenings, weekends, and holidays
  • good physical stamina for standing, walking, climbing stairs
  • exposure to cleaning supplies, pet hair, and animal accidents
  • 1+ year of customer service experience preferred
  • excellent communication skills
  • ability to handle multiple tasks simultaneously
  • ability to remain calm under pressure
  • professional demeanor

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • solid communication skills
  • ability to handle multi-line phones and computer systems
  • ability to remain calm and professional under pressure
  • problem-solving skills
  • experience in retail or customer service is a plus
  • friendly and approachable demeanor
  • ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort but with more shedding
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file because safety first
  • Managing check-ins and check-outs with efficiency and a personal touch and the occasional treat
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
  • Responding to complaints with patience and professionalism even when it's clearly the cat's fault
  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Jumping in to support other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location