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Destination Pet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $14.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Tips
Competitive hourly pay
Part-time schedule
inclusive work environment

Job Description

Destination Pet is a leading pet care company dedicated to enriching the lives and experiences of pet families across the United States. Operating under the banner One Pack, Destination Pet embodies a united team environment where passionate pet professionals collaborate to elevate the care and happiness of pets and their owners. Established in 2016, the company has rapidly grown to provide best-in-show pet services, including day care, boarding, grooming, training, and veterinary services, forming a trusted and innovative network within the pet industry. Destination Pet's ultimate mission is to create a connected care community that prioritizes the love and well-being... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Comfortable standing, walking, climbing stairs frequently
  • Exposure to cleaning supplies and pet-related messes
  • Excellent communication skills

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills across phone, in-person, and email
  • Experience with multi-line phone systems and computer systems
  • Ability to stay professional and calm under pressure
  • Problem-solving skills
  • Genuine love of pets and people

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort with more shedding
  • Answering phones with a smile in your voice and multitasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file because safety first
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures with care and patience
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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