Million Air - Lubbock

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Weekend Shifts
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Benefits

Matching 401K program
Paid Time Off
Medical Coverage
dental coverage
vision coverage
performance-based bonuses

Job Description

Million Air is a premier fixed-base operator (FBO) offering exceptional aviation services to general aviation, corporate, and private aircraft operators. Known for its unwavering commitment to excellence, Million Air operates across numerous locations providing luxury, comfort, and professionalism to its clientele. Founded on a motto that reflects its dedicated culture, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," the company emphasizes respect, high-quality service, and a refined customer experience in every interaction. Million Air prides itself on sourcing the best talent and nurturing a positive work environment that encourages each employee’s unique qualities to contribute to the overall success... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • entry level position
  • ability to work evenings and weekends
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer includes pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • entry level position
  • ability to work evenings and weekends
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer includes pre-employment and random screening

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoice for services rendered to customers and pilots
  • proactive preparation for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer's service expectation
  • maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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