Modern Aviation Inc logo

Modern Aviation Inc

Customer Service Representative

Job Overview

briefcase

Employment Type

Hourly
clock

Compensation

Type:
Hourly
Rate:
Exact $25.00
clock

Work Schedule

Weekend Shifts
Night Shifts
diamond

Benefits

Medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
401k

Job Description

Modern Aviation is a dynamic and rapidly expanding company specializing in the fixed-base operator (FBO) sector, focusing on servicing private jets. Established in 2018 and backed by private equity, Modern Aviation has built a platform centered around acquiring and enhancing FBO locations across key markets. The company prides itself on its strategic approach to growth through acquisitions and investments aimed at boosting operational and commercial performance. This solid foundation and continued access to committed capital allow Modern Aviation to maintain its innovative edge and expand its footprint in the aviation industry. Beyond its impressive growth, Modern Aviation is dedicated to... Show More

Job Requirements

  • must be 18 years of age
  • valid driver’s license
  • strong verbal and written communication skills
  • intermediate knowledge of Microsoft Office
  • ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
  • negotiation and sales skills
  • reliable multitasking skills

Job Qualifications

  • must be 18 years of age
  • strong verbal and written communication skills
  • intermediate knowledge of all Microsoft Office products
  • ability to make fast decisions using judgment consistent with company policies, SOP, and safety regulations
  • negotiation and sales skills
  • reliable multitasking skills
  • valid driver’s license
  • previous customer service experience preferred
  • basic knowledge of various aircraft types and servicing a plus

Job Duties

  • deliver proactive, personalized service to private and corporate aviation clientele
  • arrange services including hotel, catering, and ground transportation
  • coordinate aircraft services, such as fuel and hangar storage
  • input trip data into scheduling software and update customer information in database
  • effectively communicate via air-to-ground radio and ground-to-ground radio
  • educate customers on available services, promotions, and programs
  • process customer invoices
  • answer customer questions and resolve issues
  • assist passengers and flight crews with Seven Star Service
  • build and establish customer relationships with local service providers
  • maintain lobby appearance and keep snack and beverages stocked
  • flight tracking via online databases to ensure timely services
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: