Planet Fitness logo

Planet Fitness

Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $23.00
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Work Schedule

Standard Hours
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Benefits

Dollars for Scholars Program
Employee Appreciation Program
Free membership for self and one family member or friend
Team Member Support Team
Health Insurance
Dental Insurance
Vision Insurance
critical illness insurance
Short term disability insurance
accident insurance
voluntary life insurance
Pet insurance
HSA

Job Description

Planet Fitness is a leading and rapidly expanding franchisor and operator of fitness centers, known for its commitment to providing an affordable, high-quality fitness experience in a welcoming environment. With more than 2,000 locations across the United States, Canada, and several other countries, Planet Fitness has established itself as a pioneer in cultivating a Judgment Free Zone® culture where both members and employees are respected, valued, and inspired to achieve their personal health and wellness goals. The company prides itself on creating an inclusive atmosphere that encourages people of all fitness levels to feel comfortable and supported in their wellness... Show More

Job Requirements

  • standing and walking at least 75 percent of the shift
  • talking in person or on the phone at least 75 percent of the shift
  • must be able to lift to 50 lbs less than 30 percent of the time

Job Qualifications

  • honesty and good work ethic
  • strong customer service skills
  • basic computer proficiency

Job Duties

  • greet and meet potential members providing a great customer experience
  • handle front desk related tasks including answering phone calls in a polite and friendly manner to assist with questions or concerns
  • take info calls and tours
  • assist in member check-ins sign-ups cancellations bcm amenity usage and updating member account information
  • facilitate member services issues and questions and forward to club manager manager in training or team lead as needed
  • help maintain the neatness and cleanliness of the club

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location