Customer Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $36,354.00
Work Schedule
Standard Hours
Benefits
deferred compensation plans
educational assistance
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
health screenings
Paid holidays
annual leave
Bereavement leave
Military leave
Job Description
BNA, also known as Nashville International Airport, is a critical infrastructure that plays a vital role in the growth and prosperity of Middle Tennessee. Serving as a gateway to Music City and beyond, BNA is more than just an airport; it is a significant economic driver for the region. According to a 2019 study by the State of Tennessee, BNA generated an impressive total economic impact exceeding $9.9 billion. The airport supports over 76,000 jobs throughout the region and contributes more than $443 million annually in state, local, and federal taxes. Notably, BNA operates without receiving any local tax dollars,... Show More
Job Requirements
- H.S. diploma or equivalent
- at least one year experience in a customer service-related field
- ability to obtain and maintain a Secure Identification Display Area (SIDA) badge
- skill in using a personal computer, the internet, and other software programs
- knowledge of common office equipment such as telephones and copiers
- ability to understand the general operations of an airport
- ability to listen patiently and communicate clearly with airport users
- willingness to approach guests and engage for passenger feedback
- ability to respond using positive language to all airport users
- ability to work effectively with team members fostering a positive and collaborative environment
- ability to obtain and maintain a SIDA badge
Job Qualifications
- H.S. diploma or equivalent
- at least one year experience in a customer service-related field
- associate's degree in a related field preferred
- 2-4 years' experience in hospitality, customer service or related field preferred
- 2-4 years' fluency in additional languages preferred
Job Duties
- Provides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation
- communicates and responds using positive language with all airport employees and guests
- operates lost and found service and other customer service programs
- assists with line management and facilitates continuous passenger flow during heavy volume
- maintains information center files
- monitors Flight Information Display System (FIDS) and maintains up-to-date information
- reports deficiencies at the airport to maintenance, IT or other responsible parties
- identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations
- provides announcements or pages over the public address system as requested
- assists international travelers with questions, assists in queuing and provides information as requested
- collects and reports daily data pertaining to international arrivals and departures, baggage and customer queuing
- provides customer service to non-English speaking travelers using language services
- provides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest
- performs daily passenger feedback surveying in accordance with established procedures and training as scheduled
- maintains accurate traveling public comment log that is reported on monthly
- verifies guest identification and issues BNA PASSport within the program
- performs terminal checks for safety and authorized use of common use spaces
- assists in scheduling and conducting tours of the airport terminal building
- maintains updated brochure list and orders brochures as needed
- follows all safety regulations
- maintains regular and on-time attendance
- supports MNAA's commitment to culture and values including Respect, Integrity, Service and Excellence (RISE)
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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