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ABM

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Rotating Shifts
Fixed Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Military leave
Employee Discounts
training programs

Job Description

ABM (NYSE: ABM) is a leading global provider of integrated facility, engineering, and infrastructure solutions, renowned for delivering essential services that ensure environments are cleaner, safer, and more efficient. With a workforce exceeding 100,000 team members, ABM serves a diverse range of market sectors that include commercial real estate, aviation, education, mission-critical operations, manufacturing, and distribution. The company generates over $8 billion in annual revenue and supports a blue-chip client base, providing innovative technologies and sustainable solutions that optimize facility operations and empower clients to achieve their strategic objectives. ABM is firmly committed to creating smarter, more connected spaces and... Show More

Job Requirements

  • High school diploma or equivalent
  • Demonstrated communication skills
  • both verbal and written
  • Always remain approachable to customers and staff
  • Problem-solving skills including prioritizing and maintaining professional demeanor

Job Qualifications

  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided
  • One (1) year of customer service or similar work experience preferred
  • Demonstrated communication skills
  • both verbal and written
  • Problem-solving skills including prioritizing and maintaining professional demeanor
  • Always remain approachable to customers and staff

Job Duties

  • Act as a welcome ambassador for arriving passengers
  • Greet and engage with passengers in and around the terminal area to offer informational assistance
  • Communicate effectively with passengers regarding airport and airline services available
  • Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
  • Escort unaccompanied minors
  • Assist with baggage as required
  • Monitor and enforce carry-on baggage size requirements
  • Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • Provide assistance to passengers using kiosks to check-in
  • Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts
  • Transfer and distribute wheelchairs as needed
  • Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • Report hazards and incidents encountered in daily operation
  • Follow safety precautions at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.