Million Air

Customer Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $22.50
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
competitive pay

Job Description

Million Air is a distinguished leader in the aviation services industry, specializing in providing premium services to private jets as well as military and commercial aircraft. Established with a passion for aviation, Million Air strives to deliver an unparalleled customer experience for every client. With multiple locations nationwide, the company has earned its reputation as an award-winning fixed base operator (FBO) that maintains the highest standards of hospitality and operational excellence. Million Air firmly believes in the principle "We are Ladies and Gentlemen, serving Ladies and Gentlemen," emphasizing courteous, personalized service to pilots, passengers, and crew alike.

As a Cus... Show More

Job Requirements

  • Must be able to lift 25 pounds
  • stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • possible exposure to hazardous noise levels, chemicals, fumes, and machinery
  • must be able to operate a motor vehicle and be insurable by company insurance policy (requires clean driving record)
  • bi-lingual preferred

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • entry level position
  • ability to work evenings, weekends, and holidays
  • acceptable driving record
  • zero tolerance drug free employer includes pre-employment and random screening

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • record customer preferences in Million Air internal system
  • proactive preparation for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer's service expectations
  • keep hospitality bar stocked with snacks and beverages
  • maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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