Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Job Description
Grotto Pizza is a well-established restaurant brand recognized for its iconic pizza offerings and exceptional customer service. With a rich history of delivering quality food and memorable dining experiences, Grotto Pizza operates as a popular destination for both dine-in and take-out customers. The company prides itself on a commitment to excellence, ensuring that every guest receives prompt, friendly, and accurate service whether they visit the store or place orders for take-out or delivery. Combining a family-friendly atmosphere with efficient service, Grotto Pizza continues to grow while maintaining its core values of customer satisfaction and community engagement.
The Customer Service Representative ... Show More
The Customer Service Representative ... Show More
Job Requirements
- Some secondary education
- entry-level position
- must be at least 16 years of age
- excellent verbal communication and interpersonal skills
- ability to speak English fluently
- ability to remain calm under pressure and to perform in a stressful environment
- excellent organizational and time-management skills
- ability to accurately, quickly, and simultaneously perform multiple tasks
- basic computer operating skills
- ability to quickly and accurately count money and give correct change
- stamina to stand up to 5 hours at a time
- ability to lift, bend, and stoop
- strength to frequently lift and carry up to 10 lbs
- ability to read
- ability to understand and implement written and verbal instruction
- basic knowledge of food safety and sanitation issues
- ability to use a standard business telephone in a professional manner
- ability to work in a fast-paced environment
- knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Qualifications
- Some secondary education
- excellent verbal communication and interpersonal skills
- ability to speak English fluently
- excellent organizational and time-management skills
- basic computer operating skills
- strong math and excellent money handling skills
- ability to read
- ability to understand and implement written and verbal instruction
- basic knowledge of food safety and sanitation issues
- ability to use a standard business telephone in a professional manner
- knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Duties
- Answer all telephone calls immediately using the proper greeting
- assist customers verbally in a friendly, helpful, professional manner ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service
- clearly write down any customer orders using the proper notation and appropriate order form and requesting all pertinent information
- enter all take-out and delivery orders into the POS system accurately and completely
- prepare any pizza boxes necessary for all take-out and delivery orders
- be knowledgeable on the Swirl Rewards program to sign-up guests
- responsible for gelato presentation and appearance
- clean, stock, and sanitize the take-out and delivery area and all related equipment
- know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food
- maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips
- assist in the training of new employees
- provide support services to co-workers as the flow of business dictates
- perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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