Million Air

Customer Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $22.00
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
competitive pay

Job Description

Million Air is a premier aviation services provider known for delivering exceptional service to private jets, military, and commercial aircraft. With a dedication to excellence, Million Air has established itself as a leader in the aviation industry by providing comprehensive ground services, concierge assistance, and a welcoming environment to all clients and crew members. The company prides itself on its motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen," which embodies their commitment to professionalism, respect, and an extraordinary customer experience. Operating in a fast-paced and dynamic environment, Million Air fosters a culture where employee contributions are valued and... Show More

Job Requirements

  • High school diploma or equivalent
  • customer service experience preferably in the service industry
  • ability to work evenings, weekends, and holidays
  • acceptable driving record
  • zero tolerance drug free employer includes pre-employment and random screening
  • must be able to lift 25 pounds
  • must be able to operate a motor vehicle and be insurable by company insurance policy
  • able to stand to greet customers and walk throughout the facility
  • able to handle exposure to noise, chemicals, fumes, and machinery

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • strong computer skills including Microsoft Office products and point of sale programs
  • basic mathematical knowledge
  • ability to communicate effectively with customers and employees in person, on phone, and through radio communications
  • ability to operate a motor vehicle and maintain a clean driving record
  • bi-lingual preferred

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • record customer preferences in Million Air internal system
  • proactive preparation for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer’s service expectations
  • keep hospitality bar stocked with snacks and beverages
  • maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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