Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Equal opportunity employer
Training opportunities
Supportive team environment
Employee Discounts
Career advancement opportunities
Job Description
This opportunity is with a well-established restaurant known for its commitment to excellent customer service, quality food offerings, and a positive dining experience. The company operates in the fast-paced food service industry, specifically focusing on take-out and delivery services to efficiently serve customers while maintaining high standards of food safety and presentation. Recognized for its friendly and professional environment, this restaurant fosters team collaboration and dedication to customer satisfaction.
The role of the Customer Service Representative (CSR)/Counter person is pivotal in ensuring an outstanding customer experience for every guest who chooses take-out or delivery. The CSR is responsible for... Show More
The role of the Customer Service Representative (CSR)/Counter person is pivotal in ensuring an outstanding customer experience for every guest who chooses take-out or delivery. The CSR is responsible for... Show More
Job Requirements
- Some secondary education
- entry-level position experience
- must be at least 16 years of age
- excellent verbal communication and interpersonal skills
- ability to speak English fluently
- ability to remain calm under pressure and to perform in a stressful environment
- excellent organizational and time-management skills
- ability to accurately, quickly, and simultaneously perform multiple tasks
- basic computer operating skills
- ability to quickly and accurately count money and give correct change
- strong math and excellent money handling skills
- stamina to stand up to 5 hours at a time
- ability to lift, bend, and stoop
- strength to frequently lift and carry up to 10 lbs
- ability to read
- ability to understand and implement written and verbal instruction
- basic knowledge of food safety and sanitation issues
- ability to use a standard business telephone in a professional manner
- ability to work in a fast-paced environment
- knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Qualifications
- Some secondary education
- entry-level position experience
- excellent verbal communication and interpersonal skills
- ability to speak English fluently
- ability to remain calm under pressure and to perform in a stressful environment
- excellent organizational and time-management skills
- ability to accurately, quickly, and simultaneously perform multiple tasks
- basic computer operating skills
- ability to quickly and accurately count money and give correct change
- strong math and excellent money handling skills
- stamina to stand up to 5 hours at a time
- ability to lift, bend, and stoop
- strength to frequently lift and carry up to 10 lbs
- ability to read
- ability to understand and implement written and verbal instruction
- basic knowledge of food safety and sanitation issues
- ability to use a standard business telephone in a professional manner
- ability to work in a fast-paced environment
- knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Duties
- Answer all telephone calls immediately using the proper greeting
- assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 steps to efficient phone service
- clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information
- enter all take-out and delivery orders into the POS system accurately and completely
- prepare any pizza boxes necessary for all take-out and delivery orders
- be knowledgeable on the Swirl Rewards program to sign-up guests
- be responsible for gelato presentation and appearance
- clean, stock, and sanitize the take-out and/or delivery area and all related equipment
- know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food
- maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips
- assist in the training of new employees
- provide support services to co-workers as the flow of business dictates
- perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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