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Forward Air

Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $22.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Career development opportunities
Employee Referral Program
employee recognition programs

Job Description

Forward Air is a leading ground transportation and logistics company that has been in operation since 1990. Specializing in providing efficient and reliable freight transportation services, Forward Air caters primarily to the North American air freight and expedited less-than-truckload (LTL) markets. With a strategic focus on accelerated, time-definite surface shipping, Forward Air offers a cost-effective alternative to air cargo transport, delivering goods promptly within specified timeframes but without the premium cost associated with air freight. The company supports a wide range of clients, including logistics companies, freight forwarders, integrated air cargo carriers, passenger and cargo airlines, and non-traditional shippers. Its... Show More

Job Requirements

  • High school diploma or GED equivalent
  • Ability to pass basic hazardous materials training
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office products
  • Ability to perform administrative duties including data entry and filing
  • Ability to maintain positive and professional relationships
  • Demonstrated ability to meet deadlines
  • Experience with AS400 operating systems is a plus
  • Knowledge of transportation industry is a plus

Job Qualifications

  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with employees and managers
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast-paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
  • Ability to perform general administrative duties
  • file, perform data entry, photocopies, etc.
  • Ability to handle heavy workload and work well under pressure
  • Understanding of industry documents (bill of lading, master airway bills, TSA forms, etc.)
  • High school diploma or GED equivalent
  • Must be able to pass basic hazardous materials training

Job Duties

  • Answer incoming customer calls and provide detail information
  • Notify customers daily of freight availability
  • Data entry (domestic and international bills)
  • Maintain a driver sign in log
  • Maintain a cash log file
  • Maintain files in order and as outlined in the operations procedures and policy manual
  • Perform daily audits on all outbound shipments
  • Arrive inbound manifest and close out outbound manifest in the AS400
  • Consistently monitor e-mail request and provide detail information in a timely fashion
  • Regular and dependable attendance
  • Prepare in-bond documentation (smaller stations only)
  • Acceptance of containers and proper documentation (smaller stations only)
  • Office cleanliness: vacuum and trash empty (smaller stations only)
  • Process dock receipt for export bookings and maintain spreadsheet (smaller stations only)
  • Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.