Million Air

Customer Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $1.00
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
competitive pay

Job Description

Million Air is a distinguished aviation services provider known for its exceptional private jet and aircraft ground handling services. As a company, Million Air prides itself on serving a broad spectrum of clients, including private, military, and commercial aircraft operators. Recognized for its commitment to excellence, Million Air's motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," underscores its dedication to delivering superior customer experiences through professionalism, courtesy, and a high level of service. The company operates a network of Fixed Base Operators (FBOs) across the United States, offering first-class amenities and comprehensive aviation support. Known for attracting and... Show More

Job Requirements

  • High school diploma or equivalent
  • customer service experience preferably in the service industry
  • ability to work evenings, weekends, and holidays
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer including pre-employment and random screening
  • must be able to operate a motor vehicle and be insurable by company insurance policy
  • must be able to lift 25 pounds
  • ability to stand and walk throughout the facility during shifts
  • must be able to work shift hours from 2 pm to 10 pm
  • willing to work on scheduled company holidays
  • ability to communicate effectively with customers and employees in person, on phone, and via radio communications

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • ability to work evenings, weekends, and holidays
  • excellent communication skills
  • strong computer skills including Microsoft Office products and point of sale programs
  • basic mathematical knowledge
  • strong attention to detail and ability to multi-task
  • must be able to operate a motor vehicle and be insurable by company insurance policy
  • clean driving record
  • ability to pass a background check
  • bi-lingual is a plus

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • record customer preferences in Million Air internal system
  • proactively prepare for all incoming aircraft
  • provide timely feedback to the company regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer`s service expectations
  • keep hospitality bar stocked with snacks and beverages
  • maintain neat work area at all times including front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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