Customer Service Representative

Providence, RI, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

mental health benefits

telehealth benefits

Paid Time Off

Employee Discounts

Tips

Flexible Schedule

Job Description

Destination Pet is a forward-thinking and passionate company dedicated to elevating the lives of pet families by offering a connected care network that consistently brings creative innovation to the pet care industry. Established in 2016, Destination Pet has been at the forefront of revolutionizing pet care, providing a diverse range of services such as daycare, boarding, grooming, training, veterinary care, and more. Catering to pet parents across the country, the company is known for fostering a welcoming, safe, and comforting environment where pets feel at home and their humans feel at ease.

Destination Pet operates with an inclusive team c... Show More

Job Requirements

High school diploma or equivalent
1 or more years of customer service experience preferred
Ability to stand, walk, and climb stairs frequently
Ability to lift up to 40 pounds
Availability to work evenings, weekends, and holidays
Comfortable with exposure to cleaning supplies, pet hair, and occasional accidents
Excellent multitasking and communication skills
Professional demeanor under pressure

Job Qualifications

High school diploma or equivalent
1 or more years of customer service experience preferred
Strong communication skills across phone, in-person, and email
Comfortable using multi-line phones and computer systems
Ability to multitask efficiently in a fast-paced environment
Ability to remain calm and professional under pressure
Genuine love for pets and people

Job Duties

Welcoming pet parents and their pets warmly and professionally
Answering phones with friendly and efficient communication
Touring new clients through the facility and promoting services
Ensuring all pet vaccinations are up to date
Managing check-ins and check-outs with care and attention to detail
Handling cash, card transactions, and balancing cash drawer
Responding calmly and professionally to customer complaints
Escorting pets safely to and from their enclosures
Maintaining a clean, welcoming lobby environment
Supporting team members as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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