Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $20.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
competitive pay
Tips
Team-oriented environment
Employee Discounts

Job Description

Destination Pet is a leading pet care company committed to revolutionizing the pet industry by creating a connected care network for pet families across the nation. Founded in 2016, Destination Pet offers an extensive range of services including daycare, boarding, grooming, training, and veterinary care. Operating with a passionate team of pet-obsessed professionals, the company thrives on delivering exceptional care tailored to the unique needs of pets and their owners. As a community-centric organization, Destination Pet is dedicated to making every pet feel at home while ensuring their humans experience peace of mind and confidence in the services provided.
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Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Ability to stand, walk, and climb stairs often
  • Comfortable with exposure to cleaning supplies and pet-related environments
  • Strong communication skills
  • Ability to handle multi-line phone systems and computer software
  • Professional demeanor under pressure

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills including phone, in-person, and email
  • Ability to multi-task and handle multi-line phones and computer systems
  • Ability to remain professional under pressure
  • Problem-solving skills
  • People-person and pet-person

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile and multi-tasking like a pro
  • Touring new clients through the facility and selling services
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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