Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $15.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health benefits
mental health benefits
telehealth benefits
Paid Time Off
Employee Discounts
flexible scheduling

Job Description

Destination Pet is an innovative and passionate company dedicated to revolutionizing the pet care industry. Founded in 2016, Destination Pet operates a network of pet care services including day care, boarding, grooming, training, and veterinary services. With a presence spanning coast to coast, the company prides itself on creating a connected care network of trustworthy partners who deliver exceptional and compassionate care to pets and their families. Destination Pet’s culture is grounded in a genuine love for pets and people, striving to elevate the lives of pet families through creative innovation and a supportive community environment. The company champions inclusivity... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to stand, walk, climb stairs frequently
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Exposure to cleaning supplies, pet hair, and pet accidents
  • Strong communication skills
  • Ability to operate multi-line phone systems and computer applications
  • Professional demeanor and problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills across phone, in-person, and email
  • Able to multi-task and operate multi-line phones and computer systems
  • Ability to remain calm and professional under pressure
  • Previous experience in customer service or retail
  • Passion for pets and people

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort but with more shedding
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling services
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures with care
  • Keeping the lobby clean, welcoming, and ready for first impressions and reunions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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