Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $15.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health benefits
mental health benefits
telehealth benefits
Competitive hourly pay
Tips
inclusive work environment
supportive team culture

Job Description

Destination Pet is a leading pet care company that operates as a united team known as One Pack, dedicated to enhancing the love and lives of pet families. Established with a passion for pets and people, Destination Pet has forged a connected care network of trustworthy partners across the industry, delivering innovative solutions daily. Since 2016, they have been revolutionizing the pet care sector by offering comprehensive services including day care, boarding, grooming, training, veterinary care, and more. Their goal is to create a welcoming and comforting environment that makes pets feel at home while assuring their humans of dependable... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum one year of customer service experience preferred
  • Ability to stand, walk, climb stairs frequently
  • Ability to lift up to 40 pounds
  • Availability to work evenings, weekends, and holidays
  • Comfortable working with cleaning supplies, pet hair, and occasional pet accidents
  • Strong communication skills
  • Ability to multitask and manage phone systems
  • Professional demeanor under pressure

Job Qualifications

  • High school diploma or equivalent
  • Over one year of customer service experience preferred
  • Strong communication skills across multiple platforms
  • Comfortable using multi-line phone systems and computer systems
  • Ability to stay calm and professional under pressure
  • Strong problem-solving skills
  • Passion for pets and people

Job Duties

  • Welcoming pet parents and their pets like they just walked into a 5-star resort
  • Answering phones with a smile and multitasking efficiently
  • Touring new clients through the facility and selling services
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with a personal touch
  • Handling cash, cards, and balancing the cash drawer at the end of the day
  • Responding to complaints with patience and professionalism

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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