Million Air - Syracuse

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Weekend Shifts
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Benefits

Matching 401K program
Paid Time Off
Medical Coverage
dental coverage
vision coverage
performance-based bonuses

Job Description

Million Air is a leading aviation services company dedicated to delivering exceptional customer experiences in the aviation industry. Known for its unique motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," Million Air prides itself on maintaining a strong culture of respect and professionalism in every interaction with its customers, co-workers, and team members. The company operates Fixed Base Operator (FBO) facilities providing premium services including fueling, reservations, concierge, and ground support for both private and business aviation clients. Recognized as a respected name in aviation, Million Air continues to seek out the best talent in the industry to... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • High school diploma or equivalent
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Must be able to lift 25 pounds
  • Must be able to stand and walk throughout the facility
  • Must be able to operate a motor vehicle and be insurable by company insurance policy
  • Zero tolerance drug-free employer including pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry
  • High school diploma or equivalent
  • Entry level position
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Zero tolerance drug-free employer including pre-employment and random screening

Job Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoice for services rendered to customers and pilots
  • Record customer preferences in Million Air CSI system
  • Proactively prepare for all incoming aircraft
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customers' service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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