Customer Service Representative

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Benefits

flexible hybrid work schedule with Monday and Friday work from home options

in-office workspace and home office equipment provided

meal subsidy with daily or weekly stipend depending on office facilities

401(k) plan with dollar-for-dollar match on first eight percent contributions and immediate vesting

tuition reimbursement program and access to Sentry University for career development

generous paid time off and volunteer time off

group medical, dental, vision, life insurance, parental leave, and wellness benefits

Employee Assistance Programs

Sentry Foundation gift matching program

Job Description

Sentry is recognized as one of America's largest and financially strongest mutual insurance companies in the United States. Founded in 1904, the company has built a long-standing reputation based on trust and a commitment to helping businesses succeed and protect their futures. With headquarters in Stevens Point, Wisconsin, and multiple offices located throughout the country, Sentry provides a range of insurance products and services, supporting a diverse customer base. The company's financial strength is underscored by its A+ rating from A.M. Best, the industry’s leading rating authority, highlighting its stability and reliability in the insurance sector.

At Sentry, fostering a... Show More

Job Requirements

High school diploma
proficiency in Spanish preferred
good human relations skills
effective verbal and written communication
computer literacy and familiarity with software applications
ability to navigate various technology software
ability to meet attendance requirements including nights, weekends, holidays
basic critical thinking, creativity, and problem-solving skills

Job Qualifications

High school diploma
proficiency in Spanish preferred but not required
good human relations skills for professional customer interaction
effective verbal and written communication skills
computer literacy including keyboard skills and familiarity with Excel and Word
ability to navigate through various software to research and resolve issues
strong critical thinking, creativity, and problem-solving skills

Job Duties

Ensures a quality customer experience by reducing friction points and providing an effortless process
listens to and assesses customer needs to fulfill their requests
builds positive relationships to create customer confidence, loyalty, and retention
provides timely customer service meeting or exceeding service standards
receives a high volume of telephone calls and assists customers by locating information, providing documentation, instructing claim procedures, answering questions, routing calls, entering data to initiate claims
navigates multiple systems and technologies to gather information and resolve service situations
records and files information accurately including loss details, received documents, payment processing, and policy changes
researches and identifies contact center problems and assists in issue resolution and updates
reports trends and feedback from customer interactions for continuous improvement
performs other job-related duties as assigned

Job Location

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