Destinationpet

Customer Service Representative-2

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Paid Time Off
employee discount
Flexible Schedule
Tips

Job Description

Destination Pet is a leading pet care company committed to revolutionizing the pet industry by providing top-notch services and creating a connected care network of trustworthy partners. Established in 2016, Destination Pet has grown to support pet families across the nation with a diverse range of services including daycare, boarding, grooming, training, and veterinary care. Their team, known as One Pack, is a united collective of pet-obsessed professionals who collaborate every day to innovate and elevate the lives of pets and their pet parents. By fostering a community that values the well-being and happiness of pets, Destination Pet has become... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to stand, walk, climb stairs frequently
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Comfortable exposure to cleaning supplies, pet hair, and occasional accidents
  • Strong communication skills
  • Ability to multitask and handle customer interactions professionally

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Excellent communication skills in phone, in-person, and email
  • Experience with multi-line phone systems and computer software
  • Ability to stay calm under pressure
  • Strong problem-solving skills
  • Genuine passion for working with people and pets

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort but with more shedding
  • Answering phones with a smile and multitasking like a pro
  • Touring new clients through the facility and selling services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file for safety
  • Managing check-ins and check-outs efficiently with a personal touch and occasional treat
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from enclosures with care
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.