Destinationpet

Customer Service Representation

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $11.00 - $13.00
clock

Work Schedule

Weekend Shifts
diamond

Benefits

Part-time health benefits
mental health benefits
telehealth benefits
paid tips
equal opportunity employment
reasonable accommodations
inclusive workplace

Job Description

Destination Pet is a progressive and pet-loving organization that prides itself on being more than just a pet care facility; it is a vibrant community dedicated to enhancing the lives of pet families across the country. Founded in 2016, Destination Pet has swiftly grown to become a leader in the pet care industry, providing a comprehensive range of services including day care, boarding, grooming, training, veterinary care, and more. The company operates with a vision to elevate the love and lives of pets and their owners by creating a connected network of passionate professionals who bring innovative and compassionate care... Show More

Job Requirements

  • Ability to stand, walk, climb stairs for extended periods
  • Ability to lift 40 lbs such as bags of food and pet crates
  • Availability on evenings, weekends, and holidays
  • Willingness to work in an environment with exposure to cleaning supplies, pet hair, and occasional pet accidents
  • Previous customer service or retail experience preferred
  • High school diploma or equivalent

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Solid communication skills across phone, in-person, and email
  • Ability to multitask and operate multi-line phones and computer systems
  • Cool under pressure with professional demeanor
  • Strong problem-solving abilities
  • Love for pets and people

Job Duties

  • Welcoming pet parents and their pets like they just walked into a 5-star resort
  • Answering phones with a smile and multitasking
  • Touring new clients through the facility and selling services
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Supporting other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.