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Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Job Overview
Employment Type
Temporary
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Paid holidays
Dental Insurance
Health Insurance
Work from home
Referral program
401(k)
Paid training
Employee assistance program
Paid Time Off
Vision Insurance
Job Description
Concentrix is a global leader in customer experience solutions, partnering with the world’s best-known brands to improve their business outcomes through outstanding customer service and innovative technology. With a presence in over 70 countries and a workforce that celebrates diversity and inclusion, Concentrix fosters a people-first culture where employees are recognized as game-changers who contribute to the collective success and well-being of their teams and clients. Renowned for its workplace environment, Concentrix has been repeatedly honored as one of the World’s Best Workplaces, Happiest Employees, and Best Companies for Career Growth.
The Customer Service Representative – Tax position at ... Show More
The Customer Service Representative – Tax position at ... Show More
Job Requirements
- Must speak both Spanish and English fluently
- High school diploma or GED
- At least 1 year of customer service experience
- Open availability to work
- Must have a quiet and distraction-free workspace at home
- Must have proficient multitasking skills
- Willingness to learn new technologies
- Strong computer navigation skills
- Own a desktop or laptop computer that meets technical specifications
- Internet connection type DSL, Cable, or Fiber with minimum speeds of 10 mbps download and 3 mbps upload
- Must hardwire internet connection with an ethernet cable while working
- Must reside in the United States with a valid U.S. residential address
Job Qualifications
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
Job Duties
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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