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STRAUCH & COMPANY

Customer Service Rep. (CSR) - Northgate AMPM

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $18.00
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Work Schedule

Flexible
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Benefits

competitive pay
Flexible Schedule
Paid training
Employee Discounts
Opportunities for advancement
safe work environment
supportive management

Job Description

Northgate AMPM is a well-established convenience store and gas station chain located in Sacramento, CA. Known for its commitment to providing clean, safe, and welcoming environments, Northgate AMPM offers a wide range of products and services including gasoline, car washes, tobacco products, beverages, hot food, bakery items, and candies to retail customers. The company operates 24 hours a day, seven days a week, ensuring that it caters to the diverse and dynamic needs of the local community. With a reputation for excellent customer service and operational efficiency, Northgate AMPM strives to maintain high standards in all its facilities including cleanliness,... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work fast paced environment
  • Strong communication skills
  • Ability to lift at least 25 pounds
  • Ability to stand for hours and work in varying weather conditions
  • Ability to work varying shifts, weekends, and holidays on short notice
  • Basic math and cash handling skills
  • Willingness to adhere to company standards and safety protocols
  • Ability to work independently and as part of a team

Job Qualifications

  • High school diploma or equivalent
  • Previous retail or customer service experience preferred
  • Ability to work in a fast-paced environment
  • Strong communication skills
  • Basic math skills for handling transactions
  • Ability to handle cash and balance reports
  • Knowledge of safety and sanitation practices
  • Ability to operate cleaning and retail equipment
  • Customer-oriented mindset
  • Ability to follow instructions and work independently
  • Flexibility to work various shifts including weekends and nights

Job Duties

  • Greet customer with a smile, eye contact, and hello
  • Build customer loyalty
  • Up sell and meet customers needs
  • End customer transaction with a thank you, come again
  • Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual
  • Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards
  • Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling
  • Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment
  • Communicate effectively and positively both face to face and using the phone
  • Understand written and oral instructions
  • Prepares fast food for sale
  • As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes
  • Must adhere to company standards regarding sanitation, refrigeration and cooking
  • Responsible for all cash, merchandising and equipment at the facility during assigned shift
  • As necessary, instructs customers how to use self-serve equipment
  • Prepares required reports to account for all funds and products sold at the facility during assigned shift
  • Takes-inventory of items, counts money and balances reports in accordance with Company policy
  • Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment
  • Stock all shelves, including walk-ins, with merchandise
  • Maintain time record each week to accurately indicate the hours personally worked
  • Maintains assigned PRIDE areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.