Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k) retirement plan
Life insurance
vacation
Sick Time
Job Description
Frozen Food Express (FFE) is a reputable and well-established carrier specializing in temperature-controlled less-than-truckload (LTL) freight transportation across North America. With a commitment to safety, reliability, and exceptional service quality, FFE positions itself as a leader in the refrigerated transportation industry. The company’s strategic vision is to be the premier temperature-controlled LTL carrier, recognized for its operational excellence and commitment to customer satisfaction. They focus on delivering timely, safe, and effective transportation solutions that cater specifically to the unique demands of cold chain logistics, ensuring that perishable goods maintain their required conditions throughout transit.
Located in Stockton, California, Frozen... Show More
Located in Stockton, California, Frozen... Show More
Job Requirements
- HS diploma or equivalent
- 3 years of recent customer service experience
- Must be able to demonstrate the skills outlined in the job description
- Working knowledge and experience with AS400 and EDI
- Excellent communication skills both verbal and written
- Ability to thrive and enjoy in fast paced environment
- Regular and reliable attendance is required
- Willingness to undergo criminal background investigation and drug/alcohol screening
Job Qualifications
- 3 years of recent customer service experience
- This is NOT an entry level, administrative position
- it required the skills of a well-seasoned customer service professional
- Must be able to demonstrate the skills outlined in the job description
- Transportation industry or Logistics experience preferred
- HS diploma or equivalent
- Demonstrate keyboarding, data entry, and 10-key experience
- Working knowledge and experience with AS400 and EDI
- Excellent communication skills both verbal and written
- Ability to thrive and enjoy in fast paced environment
- Excellent organizational skills
Job Duties
- Perform customer service functions related to the business
- Responsible for daily hands-on customer related situations, account development and customer satisfaction
- Commit to and receive detailed customer load information by telephone, fax or electronic tendering
- Accurately and timely input all load information into the operating system
- Serve as customer's first line of communication and refer customer to the proper department as necessary
- Use exceptional telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence
- Manage service issues by researching and coding all applicable service failures in the system
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation
- Assist in collecting and maintain current customer information in the operating system
- Communicate service issues, declined business and new business opportunities to the sale department
- Communicate effectively and professionally with customer, operations personnel and executive management
- Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager
- Regular and reliable attendance is required
- Other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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