Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $18.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
We are a dynamic and customer-focused company based in Palm Bay, United States, dedicated to providing exceptional products and services to our valued clients. Our establishment prides itself on creating a welcoming and supportive environment not only for our customers but also for our team members. As a reputable business committed to excellence, we place a strong emphasis on quality customer experiences and innovative problem-solving. Our team comprises friendly professionals who are passionate about helping customers and ensuring satisfaction at every interaction. We foster a culture of respect, growth, and continuous improvement, aiming to be a leader in our industry... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience preferred
- Proficiency with computer systems and CRM software
- Strong communication skills
- Ability to handle stressful situations calmly
- Ability to multi-task in a fast-paced environment
- Flexibility to work weekends and holidays
- Patience and empathy
- Ability to work independently and as part of a team
Job Qualifications
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Experience in conflict resolution and de-escalation techniques
- Proficiency in using computer systems, including CRM software, email, and chat applications
- Ability to multi-task and manage time effectively in a fast-paced environment
- 1-2 years of customer service experience preferred
- Customer service certification is a plus
- Patience, empathy, and a genuine desire to help others
- Ability to remain calm and professional under pressure
- Flexibility to work various shifts, including weekends and holidays, as needed
Job Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and maintain accurate records in our CRM system
- Identify and communicate common customer issues to improve overall service quality
- Meet or exceed performance metrics related to customer satisfaction and resolution times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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