Customer Service Receptionist - FT - Mon-Fri 8a-4p
Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Lehigh Valley International Airport (LVIA) stands as a vital transportation hub serving the Lehigh Valley region, providing millions of passengers with airport services annually. As a publicly owned and operated establishment, LVIA prides itself on ensuring a seamless travel experience through comprehensive customer service, efficient operations, and strict security protocols. The airport offers an array of facilities including passenger terminals, security offices, and cargo handling areas. LVIA's commitment to safety, security, and superior passenger experience drives the operations of all departments including the Customer Experience Department. The department plays a pivotal role in shaping passenger perception by providing timely assistance... Show More
Job Requirements
- Must be at least 18 years old
- must report to work dressed appropriately, as defined in the employee handbook, and in accord with the position
- attire can be formal, traditional, or business casual attire
- must be available to work weekends and holidays when required
- successfully pass continual training, security and employment requirements
- must possess acceptable English language skills to include speaking, reading, writing and comprehension
- ability to regularly sit, stand, walk, reach with hands and arms, climb, balance
- stoop, kneel and crouch or crawl
- must be able to use hands and fingers to type, handle bags, boxes, objects or controls
- ability to lift and/or move up to 20 pounds and occasionally lift up to 50 pounds with assistance
- vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus
- sufficient auditory ability, with or without audiological devices, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals
Job Qualifications
- HS diploma/GED or equivalent
- previous customer service experience required
- PC skills including MS Word, Excel, Outlook and other applicable computer programs
- excellent communication skills (oral and written) and time management skills are essential
- a professional demeanor and appearance are required
- must be dependable, trustworthy and consistent with following procedures
- must be able to work independently and also as part of a team
- able to respond to emergency situations as necessary
Job Duties
- Meet and greet guests
- answer inquiries
- contact staff when appointments arrive
- escort visitors to security secured offices
- accept packages and inform staff when they arrive
- distribute daily mail
- answer phone lines
- professionally communicate over two-way radio, telephone, and email
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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