Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Life insurance
Job Description
Mozaik is a forward-thinking company specializing in providing innovative, high-quality surface solutions to customers across the region. With a strong commitment to exceptional service, accuracy, teamwork, and continuous improvement, Mozaik has established itself as a reliable partner within its industry. The company prides itself on maintaining a positive work atmosphere where employees are encouraged to grow professionally while contributing to the firm's overall success and client satisfaction. Mozaik offers competitive compensation packages, comprehensive benefits, and ample opportunities for career advancement, making it an attractive place for professionals seeking a dynamic and supportive work environment.
The Customer Service Representative r... Show More
The Customer Service Representative r... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in customer service or related field
- Proficiency with computer systems including ERP and Microsoft Office
- Ability to communicate clearly and professionally both verbally and in writing
- Capability to work in a warehouse environment involving physical movement and exposure to varying temperatures
- Willingness to work in a moderately noisy environment near operating equipment
- Strong organizational skills and attention to detail
Job Qualifications
- Two or more years of experience as a customer service representative
- Strong attention to detail problem-solving ability and basic math skills
- Excellent written and verbal communication skills across all levels of an organization
- Experience working directly with customers in a service-focused environment
- Strong computer proficiency especially with ERP systems and Microsoft Office products
- Proven ability to work effectively as part of a team
- Experience working with 3PL partners and trucking shipping providers
Job Duties
- Respond promptly and professionally to customer emails and phone calls regarding orders
- Process customer orders accurately and maintain electronic documentation and files
- Address and resolve customer issues including product inquiries shipment questions and order discrepancies
- Assist customers with tracing or locating missing shipments
- Demonstrate professionalism and maintain a high level of customer service
- Uphold company values and contribute to a positive team-oriented environment
- Complete required administrative tasks including preparing reports and written correspondence
- Perform all system-related transactions and ensure all related paperwork is complete and accurate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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