Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Mozaik is a leading provider of innovative, high-quality surface solutions catering to a diverse range of customers across the region. With a commitment to exceptional service, accuracy, teamwork, and continuous improvement, Mozaik has established itself as a trusted name in the industry. The company thrives on delivering superior products while maintaining strong, customer-focused relationships that drive satisfaction and loyalty. Employing a team-oriented approach and fostering a positive work culture, Mozaik offers an environment ripe for professional growth and development. Employees at Mozaik benefit from competitive compensation packages and comprehensive benefits that support a balanced and productive work life.
Show More
Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of customer service experience
- Proficiency in computer software including ERP systems and Microsoft Office
- Ability to communicate clearly and professionally
- Strong organizational and multitasking skills
- Comfortable working in both office and warehouse environments
- Ability to work collaboratively within a team
- Willingness to adapt to varying work conditions including noise and temperature changes
Job Qualifications
- Two or more years of experience as a customer service representative
- Strong attention to detail, problem-solving ability, and basic math skills
- Excellent written and verbal communication skills across all levels of an organization
- Experience working directly with customers in a service-focused environment
- Strong computer proficiency, especially with ERP systems and Microsoft Office products
- Proven ability to work effectively as part of a team
- Experience working with 3PL partners and trucking/shipping providers
Job Duties
- Respond promptly and professionally to customer emails and phone calls regarding orders
- Process customer orders accurately and maintain electronic documentation and files
- Address and resolve customer issues, including product inquiries, shipment questions, and order discrepancies
- Assist customers with tracing or locating missing shipments
- Demonstrate professionalism and maintain a high level of customer service
- Uphold company values and contribute to a positive, team-oriented environment
- Complete required administrative tasks, including preparing reports and written correspondence
- Perform all system-related transactions and ensure all related paperwork is complete and accurate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: