Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Professional development opportunities
Job Description
Mozaik is a leading provider of innovative, high-quality surface solutions serving customers across the region. Dedicated to excellence, Mozaik emphasizes exceptional service, accuracy, teamwork, and continuous improvement as the core values guiding its operations. The company's reputation for delivering superior products and reliable customer service has made it a trusted partner in the surfaces industry. Mozaik fosters a positive and collaborative work environment where employees are encouraged to grow professionally and contribute meaningfully to the organization's success. The company offers competitive compensation packages, a range of benefits, and ample opportunities for career advancement. Employment at Mozaik is oriented towards supporting... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in customer service
- Proficiency with computer systems including ERP and Microsoft Office
- Ability to work in both office and warehouse environments
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and handle customer issues efficiently
- Willingness to work in varying temperature conditions and moderate to loud noise levels
- Capability to safely work near operating warehouse equipment such as forklifts and trucks
Job Qualifications
- Two or more years of experience as a customer service representative
- Strong attention to detail, problem-solving ability, and basic math skills
- Excellent written and verbal communication skills across all levels of an organization
- Experience working directly with customers in a service-focused environment
- Strong computer proficiency, especially with ERP systems and Microsoft Office products
- Proven ability to work effectively as part of a team
- Experience working with 3PL partners and trucking/shipping providers
Job Duties
- Respond promptly and professionally to customer emails and phone calls regarding orders
- Process customer orders accurately and maintain electronic documentation and files
- Address and resolve customer issues, including product inquiries, shipment questions, and order discrepancies
- Assist customers with tracing or locating missing shipments
- Demonstrate professionalism and maintain a high level of customer service
- Uphold company values and contributes to a positive, team-oriented environment
- Complete required administrative tasks, including preparing reports and written correspondence
- Perform all system-related transactions and ensure all related paperwork is complete and accurate
Job Qualifications
Experience
Mid Level (3-7 years)