Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
competitive compensation
Health Insurance
opportunities for growth
team environment
Continuous improvement culture
comprehensive training
supportive management
Job Description
Mozaik is a reputable company specializing in providing innovative, high-quality surface solutions to customers across the region. With a strong emphasis on exceptional service, accuracy, teamwork, and continuous improvement, Mozaik has established itself as a trusted provider within its industry. The company prides itself on maintaining a positive and collaborative work environment that fosters growth, efficiency, and customer satisfaction. Employees at Mozaik are valued for their contributions to the team and their commitment to upholding the company’s core values. Mozaik offers competitive compensation, benefits, and opportunities for professional development, making it an attractive employer for individuals seeking a dynamic and... Show More
Job Requirements
- High school diploma or equivalent
- two or more years of experience in customer service
- ability to communicate effectively both verbally and in writing
- strong organizational skills and attention to detail
- proficiency with ERP systems and Microsoft Office
- ability to work in a warehouse environment with exposure to varying temperatures and moderate to loud noise levels
- capability to move around frequently and safely operate or work near warehouse equipment
Job Qualifications
- Two or more years of experience as a customer service representative
- strong attention to detail, problem-solving ability, and basic math skills
- excellent written and verbal communication skills across all levels of an organization
- experience working directly with customers in a service-focused environment
- strong computer proficiency, especially with ERP systems and Microsoft Office products
- proven ability to work effectively as part of a team
- experience working with 3PL partners and trucking/shipping providers
Job Duties
- Respond promptly and professionally to customer emails and phone calls regarding orders
- process customer orders accurately and maintain electronic documentation and files
- address and resolve customer issues, including product inquiries, shipment questions, and order discrepancies
- assist customers with tracing or locating missing shipments
- demonstrate professionalism and maintain a high level of customer service
- uphold company values and contributes to a positive, team-oriented environment
- complete required administrative tasks, including preparing reports and written correspondence
- perform all system-related transactions and ensure all related paperwork is complete and accurate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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