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United FP

Customer Service Member Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Day Shifts
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Benefits

Paid Time Off
Bonus based on performance
Company parties
Dental Insurance
Employee Discounts
Free food & snacks
Health Insurance
Opportunity for advancement
Vision Insurance
Wellness resources

Job Description

Anchor Management operates four Planet Fitness clubs in Wilmington and Shallotte, North Carolina, and is devoted to creating an inspiring and judgement-free environment for members and staff alike. Planet Fitness is a leading fitness center franchise known for its welcoming atmosphere called the Judgement Free Zone, designed to encourage people of all fitness levels to improve their well-being without fear of judgment. As one of the largest and fastest-growing operators with over 2,000 locations worldwide, Planet Fitness offers customers high-quality, affordable fitness experiences. The clubs managed by Anchor Management reflect these values, focusing on personal growth, health, and fostering a... Show More

Job Requirements

  • Continual standing and walking during shift
  • continual talking in person or on the phone during shift
  • must be able to occasionally lift up to 50 lbs
  • will occasionally encounter toxic chemicals during shift

Job Qualifications

  • Customer service background preferred
  • basic computer proficiency
  • a passion for fitness and health
  • upbeat and positive attitude
  • punctuality and reliability
  • exceptional customer service skills
  • strong listener with the ability to empathize and problem solve
  • demonstrate diplomacy in all interactions while using appropriate behavior and language

Job Duties

  • Greet members, prospective members, and guests, providing exceptional customer service
  • handle all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions
  • check members into the system
  • facilitate new member sign-ups
  • take prospective members on tours
  • facilitate needed updates to members' accounts
  • respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
  • assist in maintaining the neatness and cleanliness of the club

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

OysterLink focuses on restaurant and hospitality jobs.

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