CUSTOMER SERVICE MANAGER (ROUTE & ACCOUNT MANAGEMENT) - ROCKVILLE, VA
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Canteen is a renowned provider of workplace refreshment solutions, dedicated to bringing break time to employees across various industries. As part of Compass Group USA, a global leader in foodservice management and support services, Canteen combines the best of food, service, and technology to enhance workplace culture and connectivity. The company offers a range of services including markets, office coffee and snacks, unattended retail, and culinary services, all designed to create a better workplace experience. Canteen values its people highly, seeing them as the backbone of its innovation and growth. With a commitment to excellence and customer satisfaction, Canteen is... Show More
Job Requirements
- Bachelor's degree preferred
- two-year college degree or equivalent combination of education and experience acceptable
- minimum 3 years driving experience
- valid Non-CDL Class C driver's license and good driving record
- preferred 1-2 years customer service experience or at least 1 year related experience
- route management, retail and merchandising experience preferred
- ability to operate or willingness to learn material handling equipment
- food and beverage experience
- excellent communication skills
- ability to travel to client sites
- passionate about providing world class service
- able to lift 50 lbs on a consistent basis
Job Qualifications
- Bachelor's degree preferred
- two-year college degree or equivalent combination of education and experience acceptable
- minimum 3 years driving experience
- valid Non-CDL Class C driver's license and good driving record
- preferred 1-2 years customer service experience or at least 1 year related experience
- route management, retail and merchandising experience preferred
- ability to operate or willingness to learn material handling equipment
- food and beverage industry experience
- excellent communication skills
- ability to travel to client sites
- passionate about providing world class service
- ability to lift 50 lbs consistently
Job Duties
- Responsible for site visits and client retention
- assist branches with grand openings
- ensure compliance with local and national account standards including corporate compliance reporting
- develop and implement action plans to improve sales and control food waste and operational shrinkage
- develop account-level incremental sales plans in collaboration with local management and track performance to boost profitability
- coordinate efforts to enhance customer retention and client experience at points of sale
- build retail pricing opportunities, encourage repeat sales, and introduce new products to increase revenue
- drive compliance to merchandising standards
- assess performance through quarterly district evaluations
- perform route driver duties including product delivery and vending equipment maintenance as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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