CUSTOMER SERVICE MANAGER (ROUTE / ACCOUNT MANAGEMENT) - COLORADO SPRINGS, CO
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability insurance
Retirement Plan
Paid Time Off
Job Description
Canteen is a leading food and beverage service company that specializes in providing innovative and comprehensive workplace refreshment solutions. As a part of Compass Group USA, Canteen combines industry-leading technology with expert service to help companies enhance their employee experience through food markets, office coffee and snacks, unattended retail, and culinary services. The company is committed to creating a better workplace environment by connecting employees with quality food and beverage options tailored to meet modern workplace needs. Renowned for its dedication to innovation and customer service, Canteen has built a reputation for excellence in this specialized sector.
Joining Canteen m... Show More
Joining Canteen m... Show More
Job Requirements
- Bachelor's degree preferred
- two year college degree or equivalent combination of education and experience
- 3 years driving experience
- valid non-CDL Class C driver's license and good driving record
- 1-2 years customer service or related experience preferred
- ability to operate or willingness to learn material handling equipment
- must be able to travel
- must be able to lift 50 lbs. consistently
- excellent communication skills
- passion for customer service
Job Qualifications
- A bachelor's degree is preferred
- two year College degree or the equivalent combination of education and experience is acceptable
- 3 years driving experience required
- valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
- preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience
- route management, retail and merchandising experience is preferred
- ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
- food & beverage experience
- excellent communication skills required
- must be able to travel to client sites
- must be passionate about providing world class service to our clients and customers
- must be able to lift 50 lbs. on a consistent basis
Job Duties
- Responsible for site visits and client retention
- assist branches with grand openings
- ensure we are compliant with local and national account standards
- review corporate compliance reporting
- ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
- develop an account level incremental sales plan with local management
- track performance and increase profitability (Owners Business Plan)
- coordinate efforts to improve the customer retention and client experience at the point of sale
- build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- drive compliance to merchandising standards
- assess performance by location through audit reports (Quarterly District Evaluations)
- perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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