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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,800.00 - $76,500.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement fund
professional development training
Commuter Benefits
Flexible healthcare spending account
Mental health assistance
Job Description
Goodwill of the San Francisco Bay is a well-established nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities throughout the San Francisco Bay area. Known for its extensive network of retail stores and community services, Goodwill provides no-cost career development, training, and education services, helping individuals build better lives for themselves and their families. The organization upholds core values of Trust, Collaboration, Engagement, Ownership, and Innovation, creating an inclusive, welcoming environment that encourages growth, teamwork, and community impact. Goodwill offers employees supportive employment programs that provide training and career advancement opportunities in various fields such as technology,... Show More
Job Requirements
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management, preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
Job Duties
- Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a retail store location
- Makes decisions on matters relating to the day-to-day retail operation within defined work area
- Conducts new goods inventory and ensures proper reporting
- Reconciles and balances all daily paperwork
- Ensures team members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution, involves upper management as needed
- Maintains the day-to-day operations of the store including managing and meeting team member and customer needs
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Transfers to different stores at any given time due to business needs
- Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards
- Provides regular mentoring and training to develop skills of retail sales associates, ensures that team members are operating per company standards and procedures
- Ensures that the store complies with all policies and procedures relating to security, health, and safety, coordinating with various Goodwill divisions as needed
- May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes as needed
- Processes complex sales transactions including customer returns
- Collaborates with store leadership to establish clear company vision and ensure team member engagement
- Maintains regular and consistent in-person attendance
- Responsible for performance management including coaching, discipline, performance improvement plans, and annual reviews, staffing, compensation, and development of team members
- Provides regular mentoring, training, and coaching to develop skills of team members
- Plays critical role in driving company culture change efforts and change management processes
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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