Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,700.00 - $66,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Career development opportunities
Job Description
Sheltair is a prominent aviation services company dedicated to providing exceptional customer experiences and comprehensive support to its clients in the aviation industry. With a commitment to excellence, Sheltair offers a range of services including fixed base operations, hangar management, aircraft maintenance, and fueling services designed to meet the needs of private and corporate aviation customers. The company prides itself on maintaining high standards of service, safety, and operational efficiency while fostering a positive and professional workplace environment. As an industry leader, Sheltair values innovation, quality, and teamwork, continuing to expand its reach across various locations with the goal of... Show More
Job Requirements
- Minimum of three years of aviation experience
- at least one year of supervisory experience
- strong interpersonal management skills
- effective time management skills
- experience in project management
- ability to read and comprehend general business documents and technical procedures
- ability to present information and respond effectively to inquiries
- excellent communication skills
- commitment to upholding company standards and policies
Job Qualifications
- Minimum of three years of aviation experience
- at least one year of supervisory experience
- strong interpersonal management skills
- effective time management
- experience in project management
- ability to read and comprehend general business documents, professional reports, technical procedures or government regulations
- ability to effectively present information and respond to questions from department managers, co-workers, customers and general public
Job Duties
- Maintain company issued service standards, safety standards and security procedures
- perform daily customer service tasks
- perform reviews, evaluations, or disciplinary action for members of the customer service team
- assist in hiring process
- facilitate monthly customer service staff meetings
- handle telephone requests and questions
- handle customer service requests and follow up to ensure customer satisfaction
- provide general assistance and advice to customers
- oversee and review point of sale billing for fuel and/or other services or products
- build relationships with customers, both internal and external
- lead the day-to-day inside operation and provide guidance for the customer service team
- work with line staff and line manager to ensure a premium customer service experience both inside and outside
- disseminate information to customer service team
- regularly communicate with customers and all internal departments to ensure customer service standards are met and exceeded when possible
- identify and contact potential customers
- explore new and creative ways to capitalize on capturing new customers
- handle customer complaints and/or objections on services and provide follow up
- document all communication with customers
- identify and solve problems in early stages and look for ways to prevent problems
- communicate issues to management team quickly when necessary
- achieve, sustain and exceed performance numbers set by management such as AIN survey, Pro Pilot Survey, and yearly budget
- look for ways to minimize costs and maximize sales
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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