Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
401(k) Plan
Job Description
Perricone Farms has joined forces with the renowned Natalie's Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone's expertise in craft citrus juices with Natalie's reputation for high-quality, fresh-squeezed products, creating a dynamic company poised for significant growth, innovation, and expanded market reach. Together, they represent a powerhouse in the citrus beverage industry, dedicated to delivering exceptional products through both wholesale and retail channels. The combined companies emphasize quality, customer satisfaction, and operational excellence, making them a leader in their market segment.
Perricone Farms is currently seeking a proactive an... Show More
Perricone Farms is currently seeking a proactive an... Show More
Job Requirements
- Bachelor's degree in Business, Supply Chain, or related field preferred
- minimum of 5 years of customer service experience with at least 2 years in a leadership role
- familiarity with food, beverage, or CPG industry preferred
- strong leadership abilities
- excellent problem-solving skills
- exceptional organizational skills
- excellent written and verbal communication skills
- experience with ERP and CRM software such as SAP, NetSuite, or Salesforce
- ability to handle multiple tasks and priorities efficiently
- detail-oriented in managing orders and customer inquiries
Job Qualifications
- Bachelor's degree in Business, Supply Chain, or related field preferred
- 5+ years of customer service experience, with at least 2 years in a supervisory or managerial role
- experience in the food, beverage, or CPG industry preferred
- strong leadership, problem-solving, and organizational skills
- excellent communication and interpersonal abilities
- experience working with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce)
- ability to manage high volumes of orders and inquiries with attention to detail
Job Duties
- Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery
- hire, train, and develop team members, setting clear performance goals and conducting regular reviews
- foster a proactive, customer-centric, and solution-oriented team culture
- provide coaching and development opportunities to support continuous improvement
- ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners
- maintain and strengthen key customer relationships to drive satisfaction and loyalty
- handle and resolve escalated issues with professionalism, urgency, and tact
- develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence
- evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements
- lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management
- work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges
- ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations
- participate in demand planning and inventory coordination to proactively support service continuity
- define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success
- analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement
- prepare and present regular performance reports and recommendations to senior leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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