Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,436.00 - $79,363.00
Work Schedule
Flexible
Benefits
Competitive medical
Dental
Vision
Disability insurance
Life insurance
flexible spending accounts
Employee assistance program
employee wellness program
Paid holidays
Personal Days
paid vacation days
Paid sick leave
401(a) employer contribution
Professional trainings
Tuition Reimbursement
Employee engagement events
Free daily admission to recreation centers
Food discount
golf discounts
Job Description
South Suburban Parks and Recreation is a leading public agency dedicated to fostering healthy living through the stewardship of the environment, parks, trails, and open space by providing top-quality recreational services and programs. Serving a broad community that includes Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree, Sheridan, and unincorporated areas of Douglas, Jefferson, and Arapahoe counties, the district is committed to enhancing the quality of life for its residents through a diverse array of amenities and activities. With operations that encompass four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers, miniature golf... Show More
Job Requirements
- Bachelor's degree in recreation administration, facility management or other related field
- Minimum of three (3) years' experience in customer service including one (1) year of personnel supervision
- Any combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered
- Certified Park and Recreation Executive (CPRE) and/or Certified Park and Recreation Professional (CPRP) certification preferred
- CPR, First Aid, and AED certification or the ability to obtain upon hire
- Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record
Job Qualifications
- Ability to establish strong leadership practices and philosophies and implement within the general practices of the customer service team
- Ability to prioritize and organize workload of self and supervised staff
- Ability to effectively manage and prioritize situations and goals to maximize available resources
- Problem solving skills to analyze complex problems and implement appropriate corrective actions
- Knowledge of customer service and general facility management practices and systems as related to recreation center operations
- Knowledge of budget planning and management
- Skills in recruiting, training, supervising, evaluating, and motivating employees
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
- Ability to work productively without supervision within established policies and procedures
- The ability to successfully establish and maintain safe environments
- knowledge of and ability to perform emergency first aid procedures
- Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Publisher
- Skilled in training, communications, and public relations
- Ability to interpret and evaluate the work of staff effectively
- Must be highly motivated and take direction well
- Excellent interpersonal skills with the ability to provide outstanding customer service, establish and maintain effective working relationships, and interact with others in a professional manner
- Excellent communication skills to express facts, data, and ideas clearly and concisely both orally and in writing
- and to develop, facilitate and lead presentations
- Ability to research, gather, organize and analyze information
- Ability to work a varied schedule which may include some evenings, weekends, and holidays
Job Duties
- Plans and leads the daily operations of the recreation center customer service staff located within multiple District facilities to ensure consistent delivery of a high level of customer service, general policy enforcement, and support of facility programs
- Provides leadership and direction of short and long range plans, goals and vision, as well as implements and communicates District plans, policies and procedures to the staff and public
- Supervises the daily work activities of full-time and part-time personnel, instructors, contractors, and/or volunteers
- Recruits, interviews, and hires new staff
- Provides constructive and timely performance evaluations
- Works with employees to correct deficiencies
- Handles discipline and termination of employees in accordance with organizational policy
- Develops competent and productive staff by conducting or coordinating employee training with an emphasis on safety, quality customer service, overall District knowledge, and establishing customer loyalty
- Ensures proper training of employees in CPR/AED & First Aid use
- Determines staffing needs, oversees the scheduling, assignments, and daily workflow of assigned staff, and provides backup support as needed
- Reviews and approves employee bi-weekly timesheets
- Works directly with Payroll to resolve any pay issues
- Administers and adheres to District policies
- Prepares, enforces, maintains and modifies policies and procedures manuals that comply with local, state and national regulations
- Conducts periodic staff meetings to provide and gather information
- answers questions and responds to complaints and concerns, both internally and externally
- Oversees all aspects of general admission, pass sales and point of sale for customer service operations
- Utilizes a variety of software systems for general admission/pass management, program registration, facility scheduling, information sharing, work orders and security monitoring
- Oversees various drop-in general facility activities such as open gym, racquetball use, drop-in games and others as assigned
- Includes scheduling and thorough internal and external communication methods
- Oversees facility rentals including responding/approving inquiries and ensuring adequate scheduling/communication for the maintenance department, payment collection and an overall positive customer experience
- Assists in coordinating special events throughout the District
- Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs
- Works to resolve any escalated customer concerns and/or complaints
- Continuously evaluates programs, activities, and facilities to determine community needs and identify opportunities for improvement
- makes recommendations for improvement, and implements changes
- Prepares and monitors budget, manages revenues and expenditures, and prepares financial reports
- Prepares purchase orders, RFPs, and invoice requests
- purchases, maintains and inventories program and facility supplies
- Prepares short and long-range revenue/expenditure projections, checks revenue streams, identifies grant and other external funding opportunities, and persuasively communicates program goals to potential funders to obtain funding needed to maintain exceptional programming
- Develops and implements strategies to increase usage of assigned areas
- Calculates program fees to meet cost-recovery goals
- Formulates comprehensive business plans by researching and analyzing market information
- Drafts contracts for contracted programs and manages vendor relationships
- Develops and maintains professional relationships with District employees, vendors, citizens, and various outside user groups to coordinate their programs and special events
- Responds tactfully, respectfully and in a timely manner to inquiries and problems in person, through email, phone and mail by providing helpful information and explanations in-line with District policies and procedures
- Thoughtfully handles confrontational or stressful interactions
- Provides a high level of professional, timely and accurate communication both internally and externally, through effective verbal and written methods
- Maintains accurate print and online information
- Maintains records and prepares periodic reports as directed including attendance, program registration, facility usage reports, personnel reports, and others as needed
- Completes all daily maintenance, incident/accident reports, and inventory logs according to district procedures in a timely manner
- Ensures proper safety and risk management procedures at the facility
- Recognizes and responds appropriately to facility related emergencies and dangerous situations such as evacuations, medical emergencies, suspicious behavior, etc. by reacting quickly and calmly
- administers first aid as needed
- Response may be required outside of normal office hours
- Develops and maintains 5-year capital improvement plan, obtain bids and oversees successful and timely completion of approved projects within areas of supervision
- Coordinates with the Communications Department to develop, implement, and track results of all marketing strategies to notify the public of District events and promote a positive image to the public
- Participates in community planning and organizational meetings
- Attends and participates in professional group meetings
- stays abreast of new trends and innovations in the assigned area
- Attends, leads and/or participates in staff meetings, trainings, and orientations, and serves on a variety of District-wide committees
- Promotes teamwork District-wide
- Attends work on a regular, reliable and punctual basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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