Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Textron Aviation has been a pioneering force in the aviation industry for nearly a century, renowned for its iconic Cessna and Beechcraft brands. As a global leader in private aviation, Textron Aviation offers extensive opportunities for career growth and skill development in a dynamic and innovative environment. The company is deeply committed to empowering people through the freedom of flight, combining tradition with cutting-edge advancements to deliver exceptional aircraft and services. Textron Aviation fosters a culture of continuous improvement and excellence, providing a comprehensive total rewards package that includes competitive pay and innovative benefits designed to support employees and their... Show More
Job Requirements
- 4 years of relative aircraft maintenance experience, a&p license or 2 year technical degree
- 6 years of relative aircraft maintenance experience
- 2 years of relative aircraft maintenance experience, bachelor’s degree in aviation or related field
- Prior Textron Aviation or related industry customer service, aircraft maintenance or service center experience preferred
- A&p / repairman / easa license preferred
Job Qualifications
- Interpersonal savvy, ability to build and maintain strong customer relationships
- Ability to anticipate and address customer needs
- Excellent written and verbal communication
- Possesses good organization and time management skills
- Attention to detail, goal oriented
- Ability to prioritize and manage time sensitive responsibilities
- Highly motivated
- Ability to work in team environment
- Maintenance experience preferred
- Conflict resolution
Job Duties
- Coordinate and communicate all aircraft issues with the customer
- Meets customer upon arrival, reviews work scope with customer and adds squawks as required during arrival debrief
- Discuss applicable service bulletins, quotes, and flat rates as required by the customer
- Adjust schedule as needed
- Discuss credit terms and collect prepay or deposits, if applicable
- Define communications and discrepancy approval process with the customer throughout visit
- Confirm customer’s schedule and verifies customer information in database
- Provide schedule estimate update to the customer
- Communicates initial service order and work scope to Lead and Technical Service Manager after customer debrief
- Obtain customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager
- Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager
- Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer
- Markets Service Center capabilities to new and existing customers
- Fosters a positive relationship between the customer and the Textron Aviation service network
- Reviews program coverage and pricing in conjunction with Finance
- Builds, reviews and approves or changes preliminary invoice
- Responsible for communicating safety expectations of the Service Center
- Conducts departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies
- Provides an invoice and collects payment, as applicable
- Post-delivery follow-up with customer
- Assures that open issues involving parts, return maintenance, or billing issues are resolved
- Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader
- Provides guidance and mentorship to peers as needed
- Oversees customer disputes and ensures timely resolution
- Ensures all CSMs are aware of changes in the iMRO System, process changes, or new initiatives championed by leadership
- Provides General Manager with financial updates including generation and accuracy of the Bill Stat and analysis of financial impact of previous workorders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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